Terms and Policies
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Terms and policies for accommodation at Hotel Eleven Moons Ravda

General Terms and Conditions

Reservations

1. Cost of your reservation depends on the specific price for a specific room type, number of children or additional beds and the period of reservation. After you send a reservation inquiry, we will reply by email or phone, indicating opportunities for accommodation, the reservation, the advance amount and payment period.

2. Once we confirm your reservation by phone or email, a deposit of 20% of the reservation is required within 3 working days as a guarantee for your stay in Hotel Eleven Moons, Ravda.

3. Within 3 working days after we confirm your reservation, the advance amount should be transferred to the bank account of Hotel Eleven Moons. Otherwise the reservation is considered as invalid (except otherwise is pre-agreed) and Hotel Eleven Moons does not guarantee your stay.

4. The rest of the reservation amount will be charged at the reception in Hotel Eleven Moons, Ravda (except where otherwise is pre-agreed).

5. If you cancel your reservation deposit is not refundable.

Accommodtion

14:30 – 23:00

Departure

08:00 – 12:00

Cancellation / prepayment

Upon cancellation, the value of the advance amount is not refundable.

Pets

Pets are not allowed in Hotel Eleven Moons.

Children and extra beds

Child up to 6.99 y. is accommodated free of charge without breakfast.